|
|
Forums - News / General |
For General modelling or hobby-related topics that are not covered by any other specific forum. Please keep to topics concerning the hobby. |
| Topics | 2958 |
| Messages | 21948 |
|
|
| Subject: | Re: Also... |  |
| Date: | Jan 17, 2003 |
| From: | Adam Vukich | |
In regards to their call-up customer service, I have nothing, but good
things to say about the willingness to help that I have found through
talking with their service reps (most of the time it is Lisa). The problem
that I have with Great Models is that something is almost always screwed up
which forces to me to call them. One time they billing me 10 TIMES for the
same order and then went back and refunded 4 times. I had to call to get
them to refund the other 5 times so that I would only pay once. A recent
problem that I had was that I ordered 10 items during a sale. All of the
items showed up in my order status screen, but when the box arrived it only
had 9 items and the 10th was not even on the receipt. I logged into my
account and it was no longer on the order status screen. I called and they
had no record of it so I sent the automatically generated email with my
order on it to them and they reordered the item (which had been in stock
when I ordered it and was the main reason that I placed the order in the
first place) and put a note on my account to give it to me at the sale price
(since the sale had ended). I haven't recieved the item yet, but the charge
(which was at the sale price) just cleared for it yesterday so it is on the
way. So like I said, the customer service is good, but if they would fix
their system I wouldn't need to contact them so much.
One more quick rant: Why on Earth is their system not automatic? They have
this whole website and extensive database, yet the items in stock
information and a customer's order status information are always 24 hours
behind! That is assinine! If I order an item it should instantly be
visible through the web site that 1) I ordered and 2) there is one less of
that item in stock. This isn't a hard thing to do if you have a half way
intelligent database. Their order processing and inventory systems are not
tied to the web-site in a well thought out manner. I am a computer
programmer by day so I know what goes into making something like this happen
and it isn't all that hard and if your only business is e-business that damn
it there is no excuse for not getting it done.
Off of my soap box now,
Adam
"Chris" wrote in message
news:3E26E701.7060204@earthlink.net...
> Alex -
> There is a "contact us" button on the Home Page. I have deleted single
> items via e-mail to their customer service and alerted them to an
> incoming order that I wanted added to items I'd simultaneously released
> for shipment - this being the same area to request holding or releasing
> orders. If you want immediate shipment upon placing an order, then I
> know of no web site that will provide more flexibility than a "ship only
> when all items are (or "critical item X is") available" message.
> GreatModels also have ordering and customer service by phone, but I've
> never called them don't know if you can get an immediate in-stock answer
> for every item you want.
> .
> I have had only one of these problems with GreatModels shortly after
> they initiated their hold/release policy when an order was shipped
> before I released it. They promptly admitted an internal screw up and
> apologized as best as I could have expected, and it hasn't happened
> again. No, I got nothing for free.
>
> This is far preferable, IMO, to the "old-fashioned" web stores who let
> you know what you're getting when the package arrives on the doorstep.
> Preferable, but not perfect ;<)> !
>
> I do agree that their web site needs some revamping. The customer should
> be able to log on and delete individual items from the order status page
> and wishlist without contacting customer service. If you call up any
> product list, you have to go through the list 20 items at a time, even
> if you know what you're looking for is near the end of the list (compare
> this with Hannant's site), and searching for a few manufacturers with
> key words in the name will bring up literally everything in armor.
> Another "problem" is that some items are not discounted or are even
> rounded up to the nearest dollar, so that you do have to pay more
> attention to what you're doing, but that is part of the thrill of the
> hunt, is it not? By the same token, I'd not order books from amazon.com
> in the UK or Germany unless they were totally unavailable elsewhere,
> 'cause those branches don't discount like the US and Canada do.
> Best,
> CTew
> |
| |
|
|
 | "Karl" pre-order at Great Models! - Yuchung M. Wang - Jan 15, 2003 |
| . . . Not so Good They were taking Pre-orders for The M2 Halftrack - Jeff Larkin - Jan 16, 2003 |
| . . . . . . Re: Not so Good They were taking Pre-orders for The M2 Halftrack - Steve Frost - Jan 15, 2003 |
| . . . . . . . . . Also... - Alex Johnson - Jan 16, 2003 |
| . . . . . . . . . . . . Re: Also... - Chris - Jan 16, 2003 |
| . . . . . . . . . . . . . . . Re: Also... - Adam Vukich - Jan 17, 2003 |
| . . . . . . . . . . . . . . . They have good live customer service - Alex Johnson - Jan 18, 2003 |
| . . . . . . Yeech! - Yuchung M. Wang - Jan 16, 2003 |
| . . . Re: "Karl" pre-order at Great Models! - Rod Carpenter - Jan 16, 2003 |
| . . . Re: "Karl" pre-order - Luis J. Alvirez - Jan 18, 2003 |
|
|
