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Forums - News / General |
For General modelling or hobby-related topics that are not covered by any other specific forum. Please keep to topics concerning the hobby. |
| Topics | 2988 |
| Messages | 22330 |
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| Subject: | Anyone have any luck with Dragon cares? |  |
| Date: | Sep 30, 2004 |
| From: | Mike Duguay | |
Has anyone had any luck dealing with Dragoncares? (DML's new help/parts replacement webpage)
I got a copy of a new high profile DML kit with an incompletely molded hull and have had a somewhat frustrating experience dealing with them so far.
They have asked me for information I already sent them, asked me to take a picture of the part (short shot hull on new high-profile release) so they can forward it to the manufacturer), and acknowledged their recipt of my picture.
They have NOT made any mention of actually resolving the issue or sending a replacement part.
Has anyone dealt with them?
Anyone had any luck?
I had 2 experiences with the old Marco Polo folks, one good and one terrible.
It's been a couple of days since I last heard from them, and figured it was time to start asking around
Just wondering if I'm alone here.
It seems sort of a waste to have a slick looking customer service webpage, if the customer is doing the serving and not getting any service.
Mike |
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 | Anyone have any luck with Dragon cares? - Mike Duguay - Sep 30, 2004 |
| . . . Re: Anyone have any luck with Dragon cares? - Mike - Sep 30, 2004 |
| . . . . . . Re: Anyone have any luck with Dragon cares? - frank forster - Oct 1, 2004 |
| . . . Old Marco Polo - Peter Ong - Oct 1, 2004 |
| . . . Re: Anyone have any luck with Dragon cares? - tim roberts8 - Oct 2, 2004 |
| . . . Re: Anyone have any luck with Dragon cares? - Mike Duguay - Oct 6, 2004 |
| . . . . . . No, this is true - Peter Ong - Oct 7, 2004 |
| . . . . . . . . . Re: No, this is true - Scott Dimmick - Oct 15, 2004 |
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